Help & FAQ

Answers to the most common player questions

Guides & Tutorials

Learn detailed guides to improve your gaming experience

Frequently Asked Questions

Answers to the most popular player questions

To start playing, register an account on the website, download and install the game client, then launch the game and log in with your credentials. Detailed instructions are available on the "Download" page.

Minimum requirements: Windows 7/8/10/11, Intel Core 2 Duo processor, 2 GB RAM, DirectX 9.0c compatible graphics card, 10 GB free disk space. We recommend Windows 10/11 and a modern graphics card for comfortable gameplay.

Yes, the game is completely free. All game content is available without mandatory payments. Donations provide additional conveniences but do not affect game balance.

Reborn is an updated server with improved balance, new features and modernized content. Legacy is a classic server with original settings. More details on the server pages.

Use the "Forgot password?" function on the login page. Enter the email provided during registration and follow the instructions in the email. If the email doesn't arrive, check your spam folder or contact support.

Yes, you can change your email in profile settings. For security, confirmation on both old and new email is required. If you don't have access to the old email, contact support with proof of account ownership.

No, character transfers between accounts are prohibited by server rules. This is done for player security and fraud prevention.

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The "Guides" section on the website contains detailed tutorials on all aspects of the game. We also recommend joining our Discord where experienced players help newcomers.

Schedule of all events is available on the home page and in the "Events" section. Most events start automatically at the specified time. To participate, just be online and watch for in-game announcements.

Trading is done through the special marketplace in the main city or directly between players. Use secure trade (trade window) to prevent fraud.

You can create your own guild (requires certain level) or receive an invitation from an existing one. List of active guilds and their recruitment can be found on the forum and Discord.

We accept bank cards (Visa/MasterCard), e-wallets, cryptocurrency and mobile payments. All payment methods are available in your account in the "Donate" section.

Promo codes are activated in your account in the "Promo Codes" section. Enter the code and click "Activate". The reward will be credited automatically. Watch for promotions in news and social media.

Refund of donate currency is not provided according to the user agreement. Make sure the purchase is correct before confirming. For technical errors, contact support.

Vote for the server on rating sites (links on the home page) and receive bonus coins. You can vote once every 12-24 hours on each site. Rewards are credited automatically.

Check system requirements, update DirectX and Visual C++ (links in "Download" section), run launcher as administrator. If the problem persists, reinstall the client or contact technical support.

Check internet connection, disable VPN/proxy, add the game to antivirus and firewall exceptions. Check server status on the home page. If the server is online but you can't connect - contact support.

Reduce graphics settings in game, close background applications, update graphics drivers, check component temperatures. Make sure the game uses discrete graphics card, not integrated.

Describe the problem in as much detail as possible (what you did, what happened, screenshots) and report in Discord #bugs channel or create a support ticket. Rewards are given for finding serious bugs.

Use of any third-party programs, bots, cheats and exploits is strictly prohibited. Violation results in permanent account ban without possibility of restoration.

Insults, toxic behavior, racism and discrimination are strictly prohibited. Punishment depends on severity: mute, temporary or permanent ban. Treat other players with respect.

If you believe the ban was issued incorrectly, create an appeal on the forum in "Appeals" section or in Discord. Specify your nickname, ban reason and situation explanation. Decision is made by administration within 1-7 days.

Trading game values for real money (RMT) is strictly prohibited. Only trading for in-game currency is allowed. RMT results in permanent ban of all involved accounts.

Server Information

Choose the server that suits you best

Perfect World

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Updated gameplay
Stable performance
Active playerbase

Still need help?

Contact our support team